From Documentation
to Documentation Engineering.

AI Readiness Assessment for Documentation

Built an application that evaluates documentation across six metrics related to AI consumability. It identifies documentation gaps, highlights areas that need improvement, and provides actionable recommendations along with the potential impact of those gaps.

Documentation Productivity & Quality App

Developed an internal application using Claude Code after studying source code and existing development guidelines. Applied documentation guidelines to the solution to address a real documentation workflow problem and make the process more efficient and consistent.

The application has been made available to internal users and is actively being used for production work, helping save production effort while improving documentation quality.

API Documentation Transformation

Transformed traditional text-based API documentation into interactive Swagger documentation, making endpoints easier for developers to understand, explore, and use.

SaaS Knowledge Base — 50% Ticket Reduction

Worked with the customer support team to identify recurring issues and documentation gaps. Restructured and expanded the SaaS knowledge base to help users resolve issues without contacting support, contributing to a 50% reduction in support tickets.

Documentation SEO — 80% Organic Traffic Increase

Optimised the documentation site using SEO and information-architecture improvements. Analysed content performance, improved discoverability, and restructured documentation to better match user search behaviour, resulting in an 80% increase in organic traffic.

Documentation & Image Style Guides

Created internal authoring and image style guides to establish consistent standards for technical writing, formatting, screenshots, annotations, and visual content across documentation teams.

Product Video Tutorials

Created product video tutorials from scratch, including scripting, recording, editing, and integration into the documentation site to complement written product guidance.

Documentation Feedback & Quality Improvements

Helped improve documentation quality by introducing feedback mechanisms and using user feedback and documentation analytics to identify content gaps, usability issues, and opportunities for improvement.